| Original EML | Welcoming your agency to Flock Safety Customer Support 1.eml |
|---|---|
| Date | Fri, 20 Oct 2023 13:53:18 +0000 |
| From | Flock Safety Support <lisak@flocksafety.com> |
| To | Jarret Benov <jbenov@amadorgov.org> |
| Cc | |
| Bcc | |
| Reply-To | support@flocksafety.com |
| Subject | Welcoming your agency to Flock Safety Customer Support |
| Message-ID | <3e6f1318-3f68-41b7-b571-e7d453f86c26@gsemail.gainsightapp.com> |
| In-Reply-To | |
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As Flock Safety continues to grow and diversify its services and products, we are restructuring the Customer Success and Customer Support teams to better align with our customers' needs. Moving forward, Customer Success Managers will be exclusively supporting Flock's hardware-based users, and our Customer Support team will work directly with software-only customers like yourself. Flock Safety's Support experts are highly trained and ready to assist with any questions or concerns you or your departments may have. During business hours, you can expect email response times of less than one hour and average phone call hold times of less than 30 seconds. Feel free to reach out to Customer Support via email at support@flocksafety.com or via phone at 866-901-1781 Monday-Friday 8am-8pm EST. We are so excited for you to work more closely with our world-class Customer Support team! For additional training and resources, feel free to reference ourvideo library [https://flocksafety.showpad.com/share/EapuGho8bWsGbzx6bNEDE]andHelp Center [https://flocksafety.my.site.com/help/s]. We look forward to continuing to serve you. Thank you and stay safe,Lisa Krolikowski [https://lh6.googleusercontent.com/lls2ne8rI_M5KDx3D7A9v8Svlu0okUHO0Z0Q0maquaPTFYzYWP90cYscDNOilVstwmFHLavGK170Dd-6jOihZM_eLAAxlziJRS5OgkhKp5WW-840c5mJhste-DVPLib0OEFeww8aASKbLGiwS-AS-K9acqXNjsg0A2lD3JD71K6LjwVzIUmOo7Ey5srNCA] Lisa Krolikowski VP, Customer Success - Law Enforcement Logo Description automatically generated [https://lh4.googleusercontent.com/3XEt_HLiwG1Ctz7TzAi-MpdNgq3Si35M6K3M_1VAdphi9y7YhcNgf6aOxipynAB8tsEAsmDlRV3-ZxXQ5piA29SjlC7VE6GSGLl8j4T1ZAfYlCkc9iV5zl0GkJP78fpedmY5QBYcmk8C6ep5jE_FNT1O_i4tdF5YqpKwGIyU5WJnY2RevQFJqA9hPbSuJg]