Welcome to Our New Flock Advisory Network

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Hi Amador County SO Team, We’re upgrading how we support your agency with faster response times, deeper expertise, and more consistent coverage across every part of your journey.
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Hi Amador County SO Team,

We’re upgrading how we support your agency with faster response times, deeper expertise, and more consistent coverage across every part of your journey.

To make sure you always receive fast answers, broader expertise, and consistent coverage, we’re transitioning from a single Customer Success Manager to a team-based model through our new Flock Advisory Network.

What this means for you:

Your account is transitioning from a dedicated CSM model to a team-based approach. As part of this change, I will no longer be your primary point of contact and will not be part of the FAN team supporting your account.

My role will be shifting to focus on more specialized initiatives, while your day-to-day support will be handled by a broader group of experts through the FAN team.

Instead, you’ll have access to a broader group of specialists who can support you as needs arise

This ensures:


  *   Faster response times
  *   More consistent coverage
  *   Access to deeper expertise across product, strategy, and adoption
  *   No single point of failure when you need help


All of your historical context and account details remain fully documented and visible to the team, so nothing is lost in the transition.

How to reach us:

For any strategy, product, or account-related questions—such as training needs, usage insights, renewal planning, or best practices—you can reach the team anytime at:

📧 engage@flocksafety.com

A team member will respond directly.

For all other technical support questions you can continue reaching out to

  *   📧 support@flocksafety.com<mailto:support@flocksafety.com>
  *   Phone: 1‑866‑901‑1781<tel:+18669011781> (during business hours)
  *   For urgent assistance, visit the Help Center or call and reference your case number.


Weekly Office Hours

To make things even easier, we’ll also be offering weekly, open office hours where you can drop in live for questions, best practices, or support with anything you’re working on. We’ll share the schedule shortly.

Thank you for your continued partnership and for trusting Flock to help make your community safer. We’re excited to support you in this next chapter.

Tony Ringhoffer
Customer Success Manager
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